So I was really happy.
I finally after nine weeks+ had two working wheelchairs. My manual for the house (and the little bit out the house I use it for) and an absolutely amazing new powerchair that – teething problems aside – blows my mind.
Only my manual had been making a really terrible noise intermittantly along with moments of not feeling right.
I had no idea what was wrong with it and it was so intermittant that I didn’t see the point of calling the NHS maintenance team. I just knew they’d come out and it would be working fine at that point and it would be a waste of time.
Then it started getting worse and I was had a vague idea what it might be. But it wasn’t constant even if it was happening more often. I decided I was going to have to call them but I’d leave it until some vague after I got my new powerchair time. I couldn’t cope with no wheelchairs of my own.
When the tech brought my powerchair out he moved the manual for me and spotted the problem. He told me what it was and said to get it sorted soon before it worsened as if it did I’d be stranded.
So I called them gave them a vague description and they agreed to come today.
Yesterday it deterioriated to the point I couldn’t use it. I couldn’t really move and I’m not sure how I limped it the 2 or so metres to my powerchair. I was just pleased I was in my bedroom when it went.
Mum came round and we both thought that it was beyond repair. It’s relatively old for a wheelchair (almost 7 years) and we could see the part that had broken was rusty.
I was like “four days?! I only get four days free from wheelchair problems?!” and I cried. I also warned everyone that I was unlikely to be going sailing as no manual = no sail.
Then I called the maintenance team to warn they it wasn’t useable. I started explaining and he said “Is this Emma Crees?” This isn’t the first time he’s done that when I’ve called, I must be memorable or something!
I told them I didn’t think it was fixable and I was worried about being left with no manual chair. I knew if that happened they’d loan me one but I also know that my chair is a nonstandard size so thought the warning best.
He was absolutely admanent that he knew what was wrong with it, he’d tell the guy coming out, they’d have the part in stock and would make sure it was on the van ready. It was fixable and it was fixable here.
Fast forward to this morning and I’m reading my book by the window. The tech has my chair out by the van working on it. I can see him from the corner of my eye and I’m vaguely wondering what he’s doing because it looks more involved than I expected. This is concerning me.
He came back in and he was like “Your backrest was loose so I tightened it. I fixed your thoracic support and I tightened your footplate too.” I was really pleased (especially as that thoracic had been broken for aaaaaages as I thought I’d need to go to the hospital to get it fixed as they’ve previously been considered too specialist for the mobile team and who could be doing with that?) but none of those were what I’d called him for so I was still waiting for the other shoe to drop.
He didn’t have the correct part to fix my broken castor (turned out I’d lost a bearing), the one he had was the wrong size. He’d put it on but it wasn’t sitting “right” so he’s ordering the correct size and will be back.
Not only do I have a fixed wheelchair, I have a wheelchair that’s in better condition than it’s been in over a year. And I got to go sailing too.
Here’s hoping that troubleshooting the new powerchair goes just as well tomorrow and I can truly have no wheelchair woes!