• 2018,  access,  customer service

    The same bad service

    We have a new extension to the shopping centre here. It opened a few months ago and it’s disappointing. It’s rather empty and most of the shops that were talked about haven’t come. But a week or two ago the much hyped Nandos finally opened. I don’t get the big deal about Nandos but admittedly I’ve only been once or twice and that was years ago. My route to and from CAB takes me past it so I’d been occasionally noticing progress and looking forward to seeing if it’s worth the hype. Then it began to look more and more like they’d taken their perfectly accessible new building and made…

  • Uncategorized

    In which I’ve become one of those stories

    When I was looking to buy my Quickie Salsa in 2012 I had to go to a new supplier. I’ve used them ever since. It’s a family business and the guy who owns it brought me the demo chair out. He told me a bit about the business, a lot about the chair, and a few stories. The chair they did this to, the customer they did that for. About the techs going to rescue people whose chairs broke down and giving people a lift home if they were local and could get in a van. And one mostly irrelevant story about a friend of his with Spina Bifida. Sometime…