I wasn’t worried…

Earlier today I booked a couple of goes of assisted travel via the app. I really like using the app. It’s not 100% what I hoped it would be but it’s much quicker than phoning and I never get different routes or trains pushed on me due to being faster like when I ring. You book, it gets sent to the train operator to approve and along the way you get at least three emails per booking.

I wandered off to a podiatry appt right after booking, didn’t think anything of my booking just figured I’d come home to a full inbox.

When I was out “Sandra from passenger assistance” left me a VM asking me to call about my booking. She didn’t say if she was from the app (which us called Passenger Assistance from Transreport) or the train company (who also have a passenger assistance team), give me a phone number or say which booking it relates to. I figured maybe they were confused because I booked two identical journeys for two different days next week. But I was also worried it meant there was an issue with tomorrow’s journey (which I booked a few days ago).

Then I was sat in my podiatry appointment worried that I might have to cancel either my lunch tomorrow or one of my other trips, one of which is for a covid booster. And the head of the podiatry service was sat in assessing the podiatrist. Who gave me a lot of advice on managing my lymphoedema which anyone who actually considered me as a person should have realised I’d never manage (and given that he asked if I have a carer who lives with me and I said my only care need is compression, that I have no help to do)

I got home and managed via twitter to find out that she had to be from GWR. Called them, listened to a recorded spiel about how much easier using the app is. Got more annoyed because I’d tried the damn app. The record message said “up to a 15 min wait” but it was hardly any wait. Did various security questions to confirm I am in fact, me.

Only for the man I spoke to to tell me she’d wanted to make sure I knew that the local stopper service I’m booked on is non-reservable but I’m NOT TO WORRY because there will be a wheelchair space, they’ll make sure I get to it and I WON’T BE ABANDONED unable to get to it.


Seriously?! I’ve been using assisted travel since I was a teenager, I travel at minimum once a month and the local trains are always non-reservable. I only ever use the local stoppers out of Didcot. I was like “is that it? I knew that.” The guy I spoke to said it’s a new policy and sounded as bemused as I felt.

Because I wasn’t actually worried about travelling until Sandra left me a really vague voicemail and managed to worry rather than reassure me!

One thought on “I wasn’t worried…”

  1. Dear Emma,

    I’m so pleased to get post notifications from you into my IN box again, so I can read and be in touch. Small glitch – very small – with my wordpress account, leaves me wondering why I didn’t check and sort it months ago. Hmmm.

    Sorry about the sillyness, but I guess it’s nice to be reassured; except that – of course it leaves one feeling a bit unsure… Which is never the intention, of course. Thanks for your common sense.

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