The need to be grateful

I went shopping in a brand new craft shop last week.  It had one of those lifts where just the platform moves and you have to hold the button down the whole time.  It was also one where you have to open the door yourself. And on the ground floor it had a ramp up to it.  I got another customer to open the door for me so I could go in it and then backed my chair into the door so I could open it at the top

And when I came down I grabbed a member of staff and asked for help.  She offered to come down in it with me which I took her up on.  She asked what I’d found and if I do a lot of crafts.  Commented how stupid needing to open the door to the lift was. General small talk, kinda jokey and just nice.

When I made it to the check out the same staff member was there and joked “fancy seeing you here” I replied “yeah such a surprise” and she told her colleague that we’d bonded in the lift.  That staff member went off while I was paying and commenting that “she’ll hate me for doing this, they get put up in the staff room” her colleague jotted down that person’s name on one of their feedback slips which tells you how to go online and give feedback.

I didn’t know what to make of that. I’m pretty sure a big part of this is one of those “my issue” things but it still made me a bit unsure.

Because it is very nice to find help that’s needed in a shop quickly and easily.  And more so when the person is happy to do so and makes it obvious without being over the top.

But at the same time it was just help with the lift.  It wasn’t anything above and beyond really.  If you think about it in terms of the now defunct Disability Discrimination Act it’s a reasonable adjustment and no big deal (I have no idea really how the replacement Equality Act deals with these).

I believe in complaining – and I believe in acknowledging good service although I know this is something I could do with doing more.  By giving me the slip with the staff members name though I felt like it was being made out to be something unusual that they didn’t have to do and that I needed to be grateful for. As though that second worker, the one at the checkout wouldn’t have done what the first one did and was surprised by it.

Whilst I’m sure that wasn’t what they meant I didn’t like it.  I thanked the staff member who helped me and the one who gave me the card. I always do.  But helping people is a part of their job. It’s not an act of charity designed to make the staff feel good.

The card with her name is still in my bag. She gave me good service and I think I’ll send it off (not least because it enters you in a prize draw).  But I hope next time I go there I don’t encounter the “bonus points” attitude.  Even if it wasn’t intended.

>Disaster Strikes!

>I love my Kindle.  Absolutely love it.  But then I’m a huge bookworm and a bit of a techy gadget loving girl so it was an obvious step for me.  I still absolutely love real books as well and by them often but I use my Kindle a lot.

Yesterday I sat outside for just under an hour.  I started reading a new book on it.  To My Best Friends by Sam Baker.  Based on it’s subject matter (it’s fiction and is the story of the friends left behind after one of them dies having made certain bequests to the others) I’d been worried it would be a little sad so hadn’t started it before bed the day before when I’d been feeling depressed.  Having read and enjoyed another of Sam Baker’s books (The Stepmother’s Support Group) I should have realised it wouldn’t be – it’s not sad or depressing at all.  It’s really good and I got into it and enjoyed it sat there in the sun. Eventually I had to go in and have some dinner and get on with my evening.

Just before bed I picked up my Kindle and thought I’d read a bit more before going to sleep.  I was quite looking forward to it – I’d put it down earlier out of necessity and wouldn’t have done so if I could have avoided it.  This was going to be an enjoyable read to wind down before sleep.

Disaster struck.

I dropped my Kindle.

Heart in my mouth I wheeled over and carefully picked it up.  With a very tight grip on it I checked it over slowly and thoroughly.

Nothing had come off

Nothing had come loose

It had no visible damage

The screen saver was still showing Emily Dickinson just as it had when I’d come in from the garden earlier.

Huge sigh of relief.  Things were going to be OK.  It was absolutely perfect, you’d never even know I’d dropped it.  Wheeled back over to my comfy spot full of resolutions to be more careful next time.  Settled myself down, the adrenaline of disaster averted dying down as thoughts of reading occupied my mind once more.  All was well and happy once again I slid and released the on switch as I’d done thousands of times before.

Only.

It wouldn’t turn on.

Panic set in and the thoughts of going to bed, let alone reading before bed, disappeared.

I’d broken my much loved Kindle – which was very expensive and my treat, a combination of the saving up I’d done for it and for achieving a long held goal which had meant I’d been able to buy it sooner than I would otherwise have been able to.  And this was accidental damage.  Which warranties don’t cover.

Googled the problem.  Forcing a reset by holding the power switch for half a minute before releasing didn’t work.  I tried it repeatedly though, hoping each time.  Pushed all the casing together more just in case it had come loose and I’d not noticed.  No luck.  Put it on charge for a bit even though the battery had been pretty well charged.  Still nothing.

Tweeted my woeful tale of disaster and a broken Kindle.

Lots of tweets in response.  Supportive, but mostly of the “thank God it’s yours and not mine” variety although no one actually came out and said that.  One tale of how they’d broken their Kindle and had it replaced for free.

Left it over night having had a very late one as a result.

Tried to force a restart again repeatedly but it still wasn’t working.  Called the Kindle helpline listing to very jaunty hold music.  She got me to try various things.  I’d tried all but one.  In the end she got me to plug it into the USB on my computer and leave it for an hour when she’d call back.

At that point I’d realised that when I’d said “I dropped it no more than a metre” (she asked)  the assistant had replied “is that about a foot and a half?” and without thinking I’d said yes.  I was distracted, that’s my excuse… I do know that a meter is more like 3 foot!

Phone goes, Amazon calling back.  After talking me through various things to try the assistant transfers me to the “specialist team”.

My heart sank.  This was going to be very expensive.  And I’m broke at the moment.

The first thing the specialist said?

“your Kindle will have to be replaced.”

oh shit I thought

“Which we’ll do for free.”

“sorry, how much will that cost?”

“it’s free.”

“thank you very much.”

Relieved.  this was working out ok after all.

“You’ll need to return the broken one.”

“Yeah I can do that.”

“Just confirm your e-mail address for me, we’ll get DHL to come out to collect it and I’ll need to send you details”

“how much will that cost?”

“it’s also free.”

Seriously so relieved.  I must have thanked her about six times in total.  I bet she hears that a lot though!  I wouldn’t have expected that to be covered in full – no one covers accidental damage in full on their warranty.

I had an e-mail about an hour ago.  My new Kindle has shipped.  It’ll be here Saturday.

I’ve ordered a silicon skin for it.

And my tale of woe and disaster had a happy ending after all.

Seriously impressed with Amazon’s customer service – that’s going above and beyond!

>Cinema Fail

>A friend and I attempted to go and see Disney’s A Christmas Carol this afternoon. I say attempted because it turned out to be the 3d version.

She has unnamed neurological issues and didn’t even make it through the titles before she had to leave because it was doing a number on her vision. I forced myself to try to watch it but gave up eventually and left because I felt incredibly sick. I still feel kind of rough now and I know that my friend had to go to bed because she felt bad.
I let the matter go when I left the cinema (although their customer service had already proven to be bad) and am debating if I’m going to let it go or write a letter. But my friend spoke to a staff member and asked for a refund (which was refused) – she had said in passing when we went in that she had a neuro issue and then when she complained was told that a lot of people with neuro issues have problems with the 3d films.
And googling provided me with a page that said people with a lazy eye (which I have as well as my CP) and other visual problems can have issues with them.
ARGH!
If a company knows that people with neuro issues may have an issue with their 3d films why haven’t they got signs up listing that?!?! My mum said that maybe they think you’ll know that already. But 1) We had wondered about my friend (but not for me although I’m thinking it’s probably not the CP/neuro side of things which made me nauseaous it just gave me nausea as my mum has a similar issue with 3d films she says and she’s Neurotypical) but didn’t know or have any indication of known links and 2) surely in a day and age where a packet of microwavable pasta sauce has to have a warning that it may be hot when microwaved, the cinema must be required to have a sign – a sort of “informed consent” thing?
Also why do they only have 3d showings and 1 or 2 2d ones?! The listings outside the cinema made no mention of it being a 3d one although I see on the website the 3d showings and 2d showings are listed separately.
Seriously not impressed.