• customer service,  disability rights,  discrimination,  powerchair,  safety,  trains

    A Trip to Paddington

    Last week I wrote about how place are Allegedly Accessible but so often aren’t. About ending up with memories of events that aren’t of the good time I had and the things we laughed about but of things being unexpectedly inaccessible and the pain and struggle that causes. I went to London on Monday. I’m worried that it’s going to be another thing that in years to come my memories are of someone lying to my face and the fear and panic that caused, rather than the fun that came before. I’m angry about what happened. I’m very sad about how my brilliant day ended and being left with those…

  • 2018,  access,  customer service

    The same bad service

    We have a new extension to the shopping centre here. It opened a few months ago and it’s disappointing. It’s rather empty and most of the shops that were talked about haven’t come. But a week or two ago the much hyped Nandos finally opened. I don’t get the big deal about Nandos but admittedly I’ve only been once or twice and that was years ago. My route to and from CAB takes me past it so I’d been occasionally noticing progress and looking forward to seeing if it’s worth the hype. Then it began to look more and more like they’d taken their perfectly accessible new building and made…

  • 2016,  attitudes,  complaints,  courage,  CP related,  customer service,  disability,  Uncategorized

    So Take Me As I Am

    (title is a lyric from the Meredith Brooks song Bitch) A couple of weeks ago I was asked how I’d enjoyed a show I went to by a member of staff there who I know. I had enjoyed it but there had been one thing that had happened – which was tangentally access related – that had really irritated me.  It was totally inconsequential and unlikely to be repeated but it had had an impact on my enjoyment and they asked so… I said “If I could just make one slightly bitchy point….” More recently than that I discovered that the actions of someone else have left me with a…

  • 2012,  acceptance,  attitudes,  crafts,  customer service,  disability,  Uncategorized

    The need to be grateful

    I went shopping in a brand new craft shop last week.  It had one of those lifts where just the platform moves and you have to hold the button down the whole time.  It was also one where you have to open the door yourself. And on the ground floor it had a ramp up to it.  I got another customer to open the door for me so I could go in it and then backed my chair into the door so I could open it at the top And when I came down I grabbed a member of staff and asked for help.  She offered to come down in…

  • books and reading,  customer service,  Kindle,  Uncategorized

    >Disaster Strikes!

    >I love my Kindle.  Absolutely love it.  But then I’m a huge bookworm and a bit of a techy gadget loving girl so it was an obvious step for me.  I still absolutely love real books as well and by them often but I use my Kindle a lot. Yesterday I sat outside for just under an hour.  I started reading a new book on it.  To My Best Friends by Sam Baker.  Based on it’s subject matter (it’s fiction and is the story of the friends left behind after one of them dies having made certain bequests to the others) I’d been worried it would be a little sad…

  • complaints,  customer service,  disability,  neurological issues,  Uncategorized

    >Cinema Fail

    >A friend and I attempted to go and see Disney’s A Christmas Carol this afternoon. I say attempted because it turned out to be the 3d version. She has unnamed neurological issues and didn’t even make it through the titles before she had to leave because it was doing a number on her vision. I forced myself to try to watch it but gave up eventually and left because I felt incredibly sick. I still feel kind of rough now and I know that my friend had to go to bed because she felt bad. I let the matter go when I left the cinema (although their customer service had…